The Luxury Lifestyle..

Chic and Charming..

Where the switched-on..
switch off..

Culinary Delights..

Dive into a new..
spa experience..

Local Temperature
Local Date
02 October 2023
Local Time




Corporate ID

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Our Approach to Customer Care

With a healthy disdain for anything mediocre, we focus on excellence. We provide our services with sincerity and a genuine interest in the guests requirements and aim to accomplish the task to your satisfaction.

Customer service for us implies that we serve our guests with a smile and a ready to help attitude. We like to ensure that guests enjoy the impeccable service we continuously strive to provide. Therefore, no request is too big and no order too tall for us.

We value your custom, and appreciate the opportunity you give us to be of service. Whether you are placing a reservation online through our official website, or calling our Central Reservations team to make a booking, we want you to feel welcome and at ease.

We constantly endeavour to improve our electronic guest relationship management to ensure the best possible customer care. To achieve this, we regularly update our website with new offers and discounts so that you can stay updated, and avail our best deals, especially created for you.

We abide by professional ethics and standards to make sure you get nothing less than excellent.


With special deals for our corporate guests, you can now reduce your accommodation overheads. Simply inform us of your budget and requirements and we will get back to you with the best possible deals.

Please click here and request to join Corporate Club Rewards.

Reservations made easy

To make you feel completely at ease, we provide a personalised service all seven days of the week. If you'd like to talk to one of our guest reservation agents, it will be our pleasure to assist. To reach the Montcalm Reservations team, Please contact us +44(0) 2074792233 or email


Value Added Tax (VAT) is currently at 20%. The accommodation charges are subject to VAT at 20% which is a Government Tax and must be paid.

For more information please contact Montcalm Reservations +44 (0) 20 7479 2233/ + 44 (0) 20 7402 4288 or mail us on:

Our Performance Standards

You will receive instant confirmation of your reservation. However if you have any issues or further enquiries, we are happy to sort them out for you. We have set out performance standards to ensure that all your queries are addressed within 24 hours.


We deeply value your feedback. We will be grateful to you if you have any comments or suggestions about the services we provide as it will help improve our services and deliver the best. Please send us your views and enter a prize draw by completing our feedback form available in your rooms or at Reception.

Thank you

We would like to thank you for taking the time to read about our Customer Care, and look forward to welcoming you very soon at one of our hotels. We hope youll enjoy our hospitality and have a brilliant stay with us in London.

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